By placing a reservation with Lynx Limousine and Transport LTD you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Lynx Limousine Service, if not paying in cash, to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.
Credit Card Presentation to Chauffeur
All Clients are required to present their credit card used for reserving a vehicle to their chauffeur at pick-up with the actual, physical credit card provided at time of booking. Alternatively, a corporate account or individual account may be activated as long as all required documents are received, reviewed and accepted by Lynx Limousine and Transport LTD prior to date of service indicating both parties accept the terms and conditions of such account and credit.
Hourly orders are billed the number of hours you ordered the vehicle for; then in 30 minute increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept on an order, not what you will be billed for. Reductions in the amount of time ordered are not permitted once an order is confirmed.
On all reservations you will be considered a no-show at 60 minutes past your scheduled pick-up time; if you have not met your chauffeur or contacted us by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting Lynx Limousine by phone.
Rather than forego your deposit, a reschedule of your event is admissible under certain circumstances. For more information view our Reschedule Policy below.
Cancellations are accepted by phone only and upon written confirmation of the receipt of such cancellation between all parties involved.
Lynx Limousine and Transport LTD requires that cancellations be received no less than 48 hours prior to pick-up. With the exemption of Weddings, Wedding Shuttles and Prom/Graduation Services: Lynx Limousine Service requires that cancellations be received no less than 10 days prior to pick-up time. Hourly Charters & Tours: Lynx Limousine Service requires that cancellations be received no less than 10 days prior to pick-up time.
If you fail to cancel by the prescribed time frames prior to your pick-up time you will be charged in full for the order.
All Deposits are non-refundable; even if you cancel within the prescribed time frame. The balance in full will be due should you fail to cancel by the prescribed time frame or no-show at pick-up. If you cancel by the prescribed time frame the balance due is waived.
Lynx Limousine and Transport LTD will confirm all services with clients a minimum of 24 hours prior to the actual reservation. Lynx Limousine and Transport LTD requires that all changes to times and locations be received by phone at least 7 days prior to pick-up and are subject to availability. If, a change cannot be accommodated & results in a cancellation you will be charged in full for the order. Reductions in the amount of time or vehicle size ordered are NOT permitted once an order is confirmed.
Re-scheduling of an event is subject to a $100 admin fee per vehicle. If your deposit is transferred, the new date for service must be within 365 days of original date of service or will be considered a cancellation. No date changes, transfers of deposits or cancellations will be accepted less than 30 days prior to your rental date. If so, full payment is required.
Lynx Limousine accepts Cash, Visa, and MasterCard. The balance is due at initial pickup location. Credit Cards will be pre-authorized for damage deposits or un-paid amounts prior to pick-up time. The Credit Card provided at booking must be present with cardholder at pick-up unless a Signed 3rd Party Authorization with required documents has been placed on file and approved by Lynx Limousine prior to pick-up or a Corporate Account has been activated and all required documents received.
Any delays or additions that extend the agreed finish time will incur full overtime rates plus GST.
Lynx Limousine and Transport LTD must be paid in full for overtime before the end of the trip.
Lynx Limousine and Transport LTD requires a non-refundable deposit for you to reserve services and vehicles. A 25% non-refundable deposit is required for all services except proms and graduations, when a 50% non-refundable deposit is required. When a limousine/bus reservation is confirmed, the requested vehicle is taken off the market. This will prevent Lynx Limousine and Transport LTD or it's Affiliates from accepting any new reservations for the specified vehicle during your requested timeframe.
Lynx Limousine and Transport LTD and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. Lynx Limousine reserves the right to charge a $50 delivery fee for returning lost items if found. Lynx Limousine and Transport LTD and its Affiliates and all Chauffeurs will assist with luggage at a client's request but assume no liability for doing so.
Lynx Limousine and Transport LTD and its Affiliates are not responsible for acts of God, Mother Nature and/or circumstances that are beyond our control; including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, etc.
Lynx Limousine and Transport LTD regularly maintains all vehicles and will not be held liable in the event of mechanical breakdown & will only be responsible for making up lost time on a mutually agreed upon time and/or date. Rates for partial or complete refund will be based on the amount of actual time & services rendered.
Lynx Limousine and Transport LTD reserves the right to limit the amount of beverage and food consumption in our vehicles. Although a cleaning fee and policy are in effect, Lynx Limousine and Transport LTD reserves the right to invoke a sanitation charge for cleaning of soiled carpets, fabrics, damages, etc. and inclusive of removal of garbage if necessary. In order to eliminate any potential cleaning fees, Lynx Limousine and Transport LTD enforces these rules. The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness/Smoking/Urination is a minimum $300 cleaning fee, Excessive Alcohol spillage and food spillage is a minimum $100 cleaning fee, Broken Glassware (minimum $5 per, up to replacement of set), Burns (repair, up to replacement), Upholstery Tears (repair, up to replacement), Electronics/Stereo/Speakers (repair, up to replacement), any Interior Bar/Tint/Ceiling Scratch (repair, up to replacement), and/or Exterior damages including Opening a Car Door into another Vehicle or Stationary Object (repair, up to replacement), etc.
Emergency exits are not to be tampered with. If tampered with, a minimum $300 fine will be applied to your contract. Please refrain from bouncing and rocking excessively because this will damage the vehicle and your ride will be terminated early with no refund.
Lynx Limousine and Transport LTD Service does not sell, rent or disseminate your personal and financial information to any outside third parties. Lynx Limousine and Transport LTD reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.
No smoking or narcotic use is allowed in our vehicles at any time. Failure to comply will result in refusal to enter our vehicles and /or immediate termination of the rental with full payment still due.
Lynx Limousine and Transport LTD reserves the right to terminate any reservation without refund, if the Chauffeur or the Lynx Limousine Dispatcher on duty feels that the Renter and /or Party of the Renter is putting the Chauffeur or the mode of transportation or the Renter/and/or Party of the Renter in danger of injury. Lynx Limousine and Transport LTD further reserves the right to refuse service in its sole discretion. This is without exception.
Copyright © 2018 Lynx Limousine and Transport - All Rights Reserved.
Edmonton, Alberta, CA